Terms of Service

1. Introduction and General Provisions

1.1. This User Agreement (hereinafter — "Agreement") is an official, public, and irrevocable offer (public offer) of the Administration of the web service located on the Internet at https://genomake.io (hereinafter — "Site", "Service", "Platform") to conclude a contract on the terms set forth below with any capable individual or legal entity (hereinafter — "User").

1.2. The moment of full and unconditional acceptance of the terms of this Agreement is considered to be the fact of the User starting to use any functionality of the Site, including but not limited to: viewing pages, registering an account, authorization, topping up the balance, uploading content, or using program interfaces (API).

1.3. By accepting the terms of this Agreement, the User confirms that they have carefully read all points, fully understand their legal meaning, and accept them without any reservations or exceptions. In case of disagreement with any of the points of this Agreement, the User is obliged to immediately stop using the Site and leave it.

1.4. The Administration reserves the exclusive right unilaterally, at any time and without prior notice to the User, to make changes, additions, or exceptions to this Agreement. The updated version of the Agreement comes into force from the moment of its publication on the Site. The risk of not familiarizing oneself with the new edition of the Agreement lies entirely with the User.

2. Subject of the Agreement and Description of Services

2.1. The subject of this Agreement is the provision to the User of access to the functional capabilities of the Site, designed for automated generation of digital content (text, graphic, audio, and video materials) using artificial intelligence technologies and neural networks.

2.2. The Site is an aggregator and interface for accessing various artificial intelligence models. The Administration is not the developer of all used neural networks and is not responsible for their operation algorithms.

2.3. Access to the Site's functionality is provided on a paid or free basis depending on the chosen Tariff and the presence of internal accounting units ("Credits") on the User's account.

3. Financial Terms, Payment, and Strict No-Refund Policy

3.1. To access paid functions, the User purchases internal accounting units ("Credits") or pays for a subscription. Depositing funds into the User's account in the system is payment for the right to use the Site's software (license fee).

3.2. NO REFUND POLICY: All payments made by the User on the Site are final, non-refundable, and not subject to compensation under any circumstances.

3.3. Refunds are NOT MADE in the following cases (including but not limited to):

  • Subjective dissatisfaction of the User with the quality of generated content, speed of neural networks, or Site functionality.
  • Temporary technical failures, interruptions in Site operation, unavailability of individual models or functions caused by maintenance or accidents.
  • Erroneous payment by the User, change of User's intentions, lack of need to use services.
  • Blocking or deletion of the User's account by the Administration for violation of the rules of this Agreement or for any other reason.
  • Termination of operation (closure) of the Service.

3.4. Purchased Credits are not electronic money, securities, or currency. They cannot be exchanged back for real money, cannot be withdrawn to bank cards or electronic wallets, and cannot be transferred to third parties.

3.5. The Administration has the unconditional right unilaterally to change the cost of services, Tariffs, exchange rates of currencies for Credits, cost of generations for various models. New prices come into force immediately after their publication on the Site and apply to all subsequent operations.

3.6. The Administration has the right to cancel (write off) the User's Credit balance in case of inactivity in the account for more than 180 days, as well as in case of detection of suspicious activity, technical errors in accrual, or at its own discretion without explanation of reasons.

4. Rights and Powers of the Administration

4.1. The Administration possesses all exclusive rights to the Site, including program code, design, databases, and interface. The User is granted only a limited, non-exclusive right to use functionality.

4.2. The Administration has the right:

  • At any time, without prior notice and explanation of reasons, to suspend, limit, or terminate the User's access to the Site (block the Account).
  • Delete any content generated or uploaded by the User without warning.
  • Refuse registration or service to any person without explanation of reasons.
  • Unilaterally change the Site's functionality, add or remove any functions, change the interface.
  • Send the User informational and advertising messages to the contacts specified during registration.
  • View, analyze, and save data on User actions, including request history and generated content, to improve service and ensure security.

4.3. The Administration is not obliged to store data, request history, or generated content of the User and may delete them at any time.

5. Disclaimer

5.1. The Site is provided on an "AS IS" and "AS AVAILABLE" basis. The Administration gives no guarantees, express or implied, regarding the error-free and uninterrupted operation of the Site, compliance of functionality with specific goals and expectations of the User.

5.2. The Administration is NOT responsible for:

  • Any direct, indirect, incidental damages, including lost profits, damage to reputation, or loss of data arising from the use or inability to use the Site.
  • Results of content generation, including their accuracy, ethics, legality, or suitability for use. Neural networks may generate incorrect, offensive, or copyright-protected information (AI hallucinations).
  • Actions of third parties, failures in provider equipment operation, attacks by intruders (DDoS), force majeure circumstances.
  • Blocking of the User's account and loss of access to paid services.

5.3. The User assumes full responsibility for checking generated content before using it. The Administration does not guarantee the uniqueness of content and the absence of claims from third parties.

6. Duties and Responsibilities of the User

6.1. The User undertakes to use the Site exclusively for lawful purposes and not to violate the legislation of their country of residence and international law.

6.2. The User is CATEGORICALLY PROHIBITED from:

  • Using the Service to create content promoting violence, discrimination, hate speech, pornography (including child pornography), terrorism, or other illegal activities.
  • Attempting to gain unauthorized access to code, servers, or Site databases, using bots, scripts, or other automated means to interact with the Site without written permission from the Administration.
  • Using Site vulnerabilities for profit or harm.
  • Reselling access to the Account to third parties.

6.3. In case of violation of these rules, the User is obliged to compensate the Administration for any losses, including legal costs and fines arising from such actions.

8. Bonus Program and Ban on Multi-Accounts

8.1. Each new User is credited with 100 (one hundred) free credits as a welcome bonus to familiarize themselves with the Site's functionality. These credits have no monetary value and cannot be cashed out.

8.2. STRICT BAN ON MULTI-ACCOUNTING: One individual is allowed to have only one account (Account). Registration of multiple accounts to receive welcome bonuses or bypass restrictions is CATEGORICALLY PROHIBITED.

8.3. To control compliance with this rule, the Site uses a comprehensive tracking system, including analysis of IP addresses, creation of digital device fingerprints (Fingerprinting), and behavioral factors.

8.4. In case of detection of the fact that the User has multiple accounts, the Administration reserves the right to immediately and without warning block ALL detected accounts of the violator (including the main one) and cancel all balances without the right to restoration and refund.

9. Dispute Resolution and Other Conditions

9.1. All relationships between the parties are governed by the laws chosen by the Administration. In case of disputes, they are subject to resolution in a pre-trial order. The term for consideration of a claim is 30 (thirty) calendar days.

9.2. In case of impossibility to resolve the dispute in a pre-trial order, it is transferred for consideration to the court at the location of the Administration (contractual jurisdiction), unless otherwise provided by mandatory rules of law.

9.3. Inaction on the part of the Administration in case of violation by the User of the provisions of the Agreement does not deprive the Administration of the right to take appropriate actions to protect its interests later.

9.4. This Agreement is drawn up in Russian. In case of translations, the Russian version has priority.